LBU Manager (Qatar), Regional Operation and Service Manager (Southern Gulf, Kuwait, Pakistan), BU Measurement Products
Playing a central role in strengthening the business and achieving key objectives in a challenging environment
Acting as LBU Manager for Qatar covering all responsibilities of Qatar and, in addition, leading as head of the operational unit for the regional market covering UAE, Oman, Qatar, Kuwait, Afghanistan, Bahrain, Iran, Iraq, Jordan, Lebanon, Pakistan, Palestine and Yemen
Fully responsible for the business, including profit and loss in line within the set strategies and targets
Formulating, presenting and then implementing the local BU operation and service strategy, achieving OPEX and full service targets and modifying approaches to prioritized channels and customer segments, identifying weaknesses and outlining activities to resolve any potential issues
Recognizing business opportunities by building and maintaining long-term relationships with prospective, existing and new customers
Developing sales strategies with the sales and engineering department, supporting account management of customers, and taking an active personal role in sales as needed
Initiating the implementation of the risk review process with the responsibility of approving the first step
Defining the strategy to create partnerships with key partners for business development
Determining bid price policies in accordance with guidelines
Ensuring on time and excellent service support through trained service engineers in the entire region by continuously formulating strategies and developing service engineers and deploying them
Key Achievements
Optimizing financial and operational performance and achieving targets, developing successful sales strategies, and establishing long standing customer relationships by providing specialized and timely services
2012 - 2013
ABB LLC Doha, Qatar
LBU Manager, BU Measurement Products
Managed full responsibility for the profit and loss of BU Measurement Products
Led as head of the operational unit for the local market and has full responsibility for the business, including profit and loss in line within the set strategies and targets
Formulated, presented and then implemented the local BU strategy, achieved targets and modified approaches to prioritized channels and customer segments
Identifying weaknesses and outlining activities to resolve any potential issues
Recognized business opportunities by building and maintaining long-term relationships with prospective, existing and new customers
Developed sales strategies with sales and engineering department, supported account management of customers, and took an active personal role in sales as needed
Initiated the implementation of the risk review process with the responsibility of approving the first step
Defined the strategy to create partnerships with key partners for business development
Determined bid price policies in accordance with guidelines
Ensuring on time and excellent service support through trained service engineers in the entire region by continuously formulating strategies and developing service engineers and deploying them
Key Achievements
Optimized financial and operational performance and achieving targets, developing successful sales strategies, and establishing long standing customer relationships by providing specialized and timely services
2004 - 2012
ABB LTD Bangalore, India
2011 - 2012
Head - Analytical Measurement, LPG Manager, BU Measurement Products
Handled profit and loss for Analytical Product Business within BU Measurement Products
Undertook full responsibility for the Product Group Analytical under measurement products business unit in India and managed Analytical System Integration Unit and established solid customer relationships
Managed and led administrative and operational teams to achieve targets and support sustainable growth
Developed effective sales and business strategies, managed the sales team to drive performance and ensured operations were optimal through the efficient execution of projects and service work
Supported the personal and professional development of team members
Key Achievements
Achieved the defined budget (financial, operational KPIs), implemented investments on time and within budget, focused on continuous and consistent growth, and motivated team to bring about profitable innovations
2010 - 2011
Assistant Vice President, Head of Operations, Head of Sales and Marketing for FTIR products, India, and Technical Support Specialist for PRU Frankfurt
Head of Operations
Drove project management, engineering, supply chain management, manufacturing (production), and managed the Stores and Logistics Department
Budgeted and scheduled the revenue and the collections for the entire business
Delivered the targets forecasted and was fully responsible for ensuring smooth operations of the organization
Achieved the defined budget (financial, operational KPIs), implemented investments on time and within budget, focused on continuous and consistent growth, and motivated team to bring about profitable innovations
Head of Sales & Marketing for FTIR Products
Undertook all sales and marketing of FTIR products in India for every sector, including HPI and pharmaceuticals
Liaised with PRU Quebec and provided sales team and channel partners technical support to achieve key targets
Technical Support Specialist
Reported to PRU for CGA business in India and assisted sales, engineering and service teams with technical support, including special configurations
Provided advice on application engineering and on designing sample handling systems
Managed and marketed local product and trained sales members
2004 - 2009
Head of Project Management and Engineering, Engineering Development Manager (Knowledge Management), and Technical Support Specialist of PRU Frankfurt
Project Management and Engineering
Managed all projects undertaken in India and abroad and engineered projects to successful completion
Led a highly qualified team of 3 Project Managers, 3 Project Engineers, 1 Engineering Manager, 4 Engineers, 1 Design Manager, 1 Design Engineer, 1 Application Engineer, 3 AutoCAD Technician and other support staff
Liaised with clients, consultants, and stakeholders while coordinating with other departments in order to ensure a smooth execution of projects
Ensured projects resulted in enhanced profit margin while at the same time overseeing the projects’ entire process from sales till payment collection and closure of projects is successfully completed
Achieved targeted revenue for the in-house production by liaising with all departments and vendors to get the jobs executed as per required revenue plan
Engineering Development Manager
Acted as a knowledge manager for the business, including establishing and maintaining strategies to build, retain and foster knowledge within the business and actively coached and developed engineers to build knowledge base
Planned, conducted, and coordinated complex development and engineering activities across multiple disciplines Upheld prime repository of technical documentation and drawings related to the business (ensuring proper maintenance, revisions and regular updating)
Followed all of the latest technology and market trends that could potentially affect the company
Monitored and managed customer needs and expectations on a regular basis
Driving product development to enhance company’s value and provide technological edge regarding modifications, enhancements, features and functionalities
Supported colleagues and provided technical advice and support whenever needed
Wrote technical papers for publication, actively represented the company within professional bodies, and acted as a technical ambassador within the wider development community
Key Achievements
Completed several projects of integrated analyzer houses for customers like IOCL DHDT-HGU Panipat, IOCL, PTA Stack Panipat, Reliance PP-LineD Jamnagar, Reliance PRUII Jamnagar, Reliance Merox Jamnagar, Gail Pata HGU, IOCL - MSQU Baroda, Gail Pata HDPE and Cracker, HPL Naphtha Cracker (FTNIR) Haldia, IOCL Mathura DHDT, Toyo Naphtha Cracker, EIL LLDPE/HDPE Swing Unit, L&T PNCP, Tecnimont PNCP, Blending IOCL Barauni, SRU IOCL Baroda, Essar HMU
Technical Support Specialist
Configured products, engineered applications, designed sample handling systems, trained the local sales team, and handled local product management and marketing
2003 - 2004
ADAGE AUTOMATION PVT LTD, Navi Mumbai
Controller SBU Analytical
Led the Strategic Business Unit Analytical and was responsible for operations of the fully separate business unit
Promoted the business and was responsible for all sales and marketing activities, with a turnover of 52M INR revenue and overseeing all factory order executions for Analytical Business
Assisted the services group for all analytical expert services and went to critical sites if required
1995 - 2003
ASEA BROWN BOVERI LTD (Formerly Hartmann & Braun), Faridabad
Senior Engineer and Customer Services
Product Specialist for Continuous Gas Analyzers and Advance FTIR for ABB India
Worked with clients, consultants, stakeholders, and with other departments to provide prompt service
Calibration within company repairs of process instruments
Managed sub-contractors on-site, undertook site management and supervision
Carried out inspection, evaluation and SAT, and reported to management
Attended on-site service calls and maintenance jobs while undertaking cost control activities and project closure
Conducted product promotions, participated in managing team and customer relations, and prepared standard maintenance and preventive maintenance procedures and training manuals
Researched and efficiently grasped technical specifications, quality norms, manufacturing systems and methods
Key Achievements
Successfully commissioned the first Kiln Inlet Gas Analysis system ACK in CMO, Chekka Cement, Lebanon
Consistently contributed 50% of the target achieved by the customer support department
The only individual in ABB for FTIR analyzers in India well-versed and knowledgeable about the product
Was the only one involved in the commissioning of 1st Advance FTIR for motor spirit blending at HPCL, Vizag 2001
Consistently enlisted for all training organized by ABB Analytical Division, including training internal engineers
Undertook projects at several overseas locations, such as, Penden Cement Bhutan, CMO Chekka, Seament Group Lebanon, Shurtan Gas Chemical Complex Uzbekistan, Yokogawa Singapore, and Torroro Cement Uganda
1993-1994
NEW ERA CONTROL DEVICES PVT LTD, Gurgaon
Engineer – Customer Service
Installing and commissioning AC and DC drives and assisting the R&D division for the development of these drives
